Frequently Asked Questions

Everything you need to know about shopping with Paddington Store.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the domestic region. Express shipping options are available at checkout for delivery within 1-2 business days.

What is your return policy for fashion items?

We offer a 30-day return policy for all unworn items with original tags attached. Please ensure the garments are in their original condition to qualify for a full refund or exchange.

How do I determine my correct size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific brand dimensions to ensure the perfect fit.

Which payment methods do you accept?

Paddington Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.

Are the materials used in your clothing sustainable?

We are committed to ethical fashion. Many of our collections feature organic cotton, recycled polyester, and linen. Check the 'Sustainability' tab on individual product pages for specific material details.

Can I track my order once it has been shipped?

Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.